Terms and Conditions - Landscapers Sevenkings
Welcome to our Terms and Conditions page for Landscapers Sevenkings. This document explains the terms that apply when you access, browse, request services, or otherwise engage with landscaping work associated with our business. It is intended to provide clear information about how services are delivered, what responsibilities apply to both parties, and what standards govern the working relationship. By proceeding with any enquiry, booking, or service request, you acknowledge that you have read and understood these terms.
These terms are written to support transparency, fairness, and professionalism. They are not designed to create confusion or unnecessary formality. Instead, they outline the practical rules that help ensure landscaping services are completed safely, efficiently, and to a high standard. If any part of these terms is unclear, it is always wise to seek clarification before confirming a project.
1. Scope of Services
Landscapers Sevenkings provides a range of landscaping-related services that may include garden design, turfing, planting, hedge trimming, fencing, patio work, lawn care, garden maintenance, and other outdoor improvement tasks. The exact service scope depends on the agreed project and may vary according to the size of the property, site conditions, materials selected, and seasonal availability.
All services are subject to a written or clearly agreed specification. Any work not expressly included in the project agreement is considered outside the original scope. If additional tasks arise during the course of a job, these may be treated as extra work and may require revised pricing, scheduling, or approval before completion.
Service limitations
While every effort is made to deliver quality results, certain site conditions can affect the outcome or timeline. These may include:
- poor ground stability or drainage problems
- restricted access to the work area
- hidden utilities or underground obstructions
- extreme weather conditions
- unexpected plant disease or material shortages
Where such issues are discovered, reasonable adjustments may be necessary to complete the work safely and professionally.
2. Estimates, Quotations, and Pricing
Any estimate or quotation provided for landscaping services is based on the information available at the time of assessment. Prices may reflect labour, materials, transport, disposal, and other project-related costs. Unless otherwise stated, quotations are typically valid for a limited period and may be adjusted if the project details change before work begins.
Pricing accuracy depends on the accuracy of the information supplied. If measurements, photographs, or descriptions are incomplete or incorrect, the final cost may differ from the original estimate. This is especially relevant for larger landscaping jobs where ground conditions or design changes can influence material requirements and labour time.
Additional charges may apply when:
- the client requests a change to the original plan
- unexpected conditions require extra labour or materials
- specialist equipment is needed
- the work is delayed by the client and remobilisation is required
All reasonable efforts are made to explain such changes in advance. Transparency is an important part of our service approach, and we aim to avoid surprise costs wherever possible.
3. Client Responsibilities
To help ensure a smooth landscaping project, clients are expected to cooperate in several practical ways. This includes providing accurate information, granting access to the site at the agreed times, and making decisions in a timely manner when approval is needed for materials or changes.
Clients are responsible for ensuring the work area is reasonably clear and safe before the project starts. This may involve removing personal items, securing pets, and identifying any sensitive features that should not be disturbed. If there are buried cables, irrigation systems, drainage channels, or other hidden features, the client should make every effort to disclose this information before work begins.
Failure to provide accurate or complete information may affect the project outcome. If undisclosed risks lead to damage or delays, responsibility for the resulting issues may rest with the client where appropriate.
Approvals and decisions
Some landscaping projects require prompt approvals for materials, design choices, or revisions. Clients are encouraged to respond quickly when decisions are requested. Delays in approval may lead to changes in scheduling or availability of materials. In some cases, seasonal plant stock or special-order items may no longer be available if decisions are postponed too long.
4. Scheduling and Project Timelines
Project dates are normally arranged in advance, but all scheduling remains subject to weather, material availability, workload, and other practical considerations. Landscaping work is often dependent on conditions that cannot be fully predicted, especially when outdoor surfaces, planting, or ground preparation are involved.
While every effort is made to keep to the agreed schedule, completion dates should be understood as estimates unless a specific fixed deadline has been confirmed in writing. If circumstances beyond reasonable control affect the timing of the work, the schedule may need to be adjusted.
Weather-related delays are common in landscaping. Heavy rain, frost, high winds, or extreme heat may make certain tasks unsafe or unsuitable. In such cases, work may be paused or rescheduled to protect both the property and the quality of the finished result.
If a project is delayed because the site is not ready, access is blocked, or client decisions are outstanding, the original timetable may no longer apply. Reasonable efforts will be made to rearrange the work, but priority may depend on existing commitments and project sequence.
5. Materials, Plants, and Product Variations
Landscaping projects often involve natural materials such as timber, stone, soil, turf, gravel, bark, and plants. Because these are natural or supplier-manufactured items, minor variations in colour, texture, size, and shape are normal. These differences should not be treated as defects unless they fall outside the agreed specification.
Plants are living materials and therefore subject to seasonal and environmental variation. The appearance of plants at the time of installation may differ from their mature form. Growth patterns, flowering times, and colour intensity can change depending on climate, soil quality, irrigation, and maintenance.
Clients should understand that natural variation is part of the character of landscaping materials. Where a specific grade, species, or finish is required, this should be stated clearly before the project proceeds. If particular items are unavailable, alternatives may be suggested for approval.
6. Workmanship and Standards
All work is carried out with reasonable care and skill, using methods appropriate to the project type and prevailing site conditions. The aim is to deliver a durable, attractive, and practical finish that reflects the agreed scope and budget. However, the performance of landscaping work can depend on factors outside direct control, including soil quality, drainage, weather, and ongoing maintenance.
Where a service involves construction, installation, or alteration of external features, the finished result may settle, move, or change slightly over time. This is especially relevant for patios, paths, edging, timber structures, and freshly prepared ground. Some degree of natural movement is normal and does not necessarily indicate poor workmanship.
Quality in landscaping is often a balance between design, materials, environment, and aftercare. For this reason, maintenance recommendations should be followed carefully if long-term results are desired.
7. Aftercare and Maintenance
Many landscaping features require ongoing care after installation. Turf needs watering and mowing, plants may need feeding and pruning, and timber or stone installations may benefit from periodic inspection and cleaning. The long-term appearance and performance of the landscape can be affected significantly by the level of maintenance provided after the job is complete.
Aftercare is not optional when living materials are involved. If plants are installed in poor weather, dry soil, or shaded conditions, extra attention may be required to help them establish successfully. Turf and newly planted areas may be especially vulnerable during the early weeks after installation.
- Water new plants and turf as recommended
- Do not walk on newly laid turf until it has established
- Keep the area clear of heavy debris
- Follow seasonal maintenance advice where provided
Failure to maintain the work appropriately may reduce the life expectancy of the installation and could affect any applicable service support.
8. Property Access and Site Conditions
To carry out landscaping work efficiently, safe and reasonable access to the site is essential. The client should ensure that access routes are available for workers, tools, and materials. Narrow gates, locked side passages, parked vehicles, or restricted pathways can affect the pace and practicality of the project.
Where access is difficult, extra time or labour may be required. Similarly, if the ground is uneven, waterlogged, overgrown, or obstructed by waste, additional preparation may be necessary before the main work can begin. Such circumstances can affect both scheduling and cost.
Site conditions are a major factor in landscaping outcomes. A clean, accessible, and well-prepared site usually allows for better efficiency and better results. If the site presents known hazards, they should be disclosed in advance so appropriate precautions can be taken.
9. Cancellations and Changes
If a project must be cancelled or postponed, notice should be given as early as possible. Cancellations made after scheduling may lead to charges if materials have already been ordered, labour has been allocated, or preparatory work has begun. This is particularly relevant for custom landscaping plans or time-sensitive garden work.
Changes to the scope of work should also be communicated promptly. Even small modifications can affect labour planning, material quantities, and completion times. Any revised agreement should be understood as replacing the relevant parts of the previous arrangement.
Where rescheduling is requested, availability cannot always be guaranteed. The new date may depend on current workload, weather, and material lead times. Reasonable efforts will be made to accommodate changes, but flexibility from both sides is often necessary in outdoor service work.
10. Liability and Risk
Landscaping work involves practical risks, especially when machinery, digging, lifting, cutting, or ground disturbance is involved. All reasonable care is taken to reduce the likelihood of damage or injury, but some risks cannot be eliminated entirely. The client is expected to disclose any known hazards, including buried services, unstable walls, fragile surfaces, or hidden water features.
Liability may be limited where damage results from information not disclosed in advance, pre-existing defects, or unavoidable site conditions. This includes issues caused by hidden utilities, weakened structures, or other factors not visible at the start of the project.
Where property damage occurs due to proven negligence, appropriate steps will be taken in line with fair practice and applicable obligations. However, landscaping naturally involves disturbance of outdoor areas, and some disruption should be expected during the process.
11. Ownership of Materials and Work
Materials supplied for a project generally remain the property of the provider or supplier until payment terms are satisfied, where applicable. Once installed, certain items become part of the property, though ownership and responsibility may still depend on the specific agreement in place.
If a project is paused or terminated after materials have been purchased, the client may still be responsible for the cost of those items if they were ordered specifically for the work. Any reusable materials, unfinished works, or custom-ordered goods may be treated according to the circumstances of the agreement.
It is important to understand that custom landscaping work is often not easily reversible. Once turf is laid, paving is fixed, or planting is completed, the work may not be separable without additional cost or alteration.
12. Complaints and Resolution
If a client is not satisfied with any aspect of the service, the concern should be raised as soon as reasonably possible. Early communication helps identify whether the issue is related to expectations, site conditions, maintenance, or workmanship. Many concerns can be resolved more effectively when they are addressed promptly.
When a complaint is reviewed, the facts of the project, the agreed scope, and the site conditions will be considered. In many cases, an appropriate remedy may involve adjustment, correction, explanation, or maintenance advice. A fair and practical approach is always preferred.
Good communication is essential to fair resolution. Respectful discussion usually leads to a more efficient outcome than delayed or unclear reporting.
13. Privacy and Use of Information
Any personal or project-related information shared in connection with landscaping services should be used only for legitimate business purposes related to the work. This may include planning, scheduling, pricing, and project administration. Information should be handled responsibly and in line with ordinary expectations of confidentiality.
Details supplied for a quotation or service request are normally used to assess the feasibility of the project and to prepare relevant recommendations. They are not intended for unrelated use. Any information that is no longer required should be retained only as needed for reasonable business or legal purposes.
14. Final Provisions
These Terms and Conditions are intended to provide a clear understanding of how landscaping services operate and what each party can reasonably expect. They may be updated from time to time to reflect changes in business practice, legal requirements, or service standards. The version applicable to a project is typically the one in effect at the time the agreement was made.
By proceeding with landscaping work, the client acknowledges that natural variation, outdoor conditions, and site-specific factors can influence the result. This is a normal part of all landscaping projects and should be considered when planning work, choosing materials, and setting expectations.
Landscapers Sevenkings remains committed to delivering professional outdoor services with care, clarity, and attention to detail. These terms are designed to support that commitment while ensuring the working relationship remains practical and fair for everyone involved.
